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Nº de artículo:
93808020
HBR Emotional Intelligence Dealing with Difficult People, (Paperback)
98% of respondents would recommend this to a friend
Nº de artículo:
93808020
ARS 64234
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At the heart of dealing with difficult people is handling their--and your own--emotions.
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What Stands Out
Expert Guidance
Gain insights from renowned experts in conflict resolution, helping you navigate tough interpersonal challenges effectively and with confidence.
Practical Strategies
Offers actionable techniques for managing difficult interactions, empowering you to turn potential conflicts into productive conversations.
Research-Based Insights
Utilizes cutting-edge research to provide a robust understanding of human behavior, enhancing your ability to engage and influence difficult individuals positively.
Detalles de producto
- Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.Books in this series are based on the work of experts including: Daniel GolemanTony SchwartzNick MorganDaniel GilbertThis collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries.HOW TO BE HUMAN AT WORK.The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
| Book format | Hardcover |
| Fiction/nonfiction | Non-Fiction |
| Genre | Business & Investing |
| Publication date | May, 2018 |
| Pages | 160 |
| Reading level | Professional & Vocational |
| Subgenre | Conflict Resolution & Mediation |
| Series title | HBR Emotional Intelligence |
| Edition | 1 |
| Publisher | Harvard Business Review Press |
| Original languages | English |
| Language | English |
| Is collectible | N |
| Binding type | Perfect Binding |
| Recording time | 0 min |
| Retail packaging | Single Piece |
| Assembled product dimensions (l x w x h) | 4.90 x 0.60 x 6.90 in (12.4 x 1.5 x 17.5 cm) |
| Assembled product weight | 0.35 lb (160 grams) |
| Bisac subject heading | Business & Economics |
Who Should Buy?
-
Managers and Leaders
Ideal for individuals in leadership roles to develop effective strategies for handling challenging team dynamics.
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Customer Service Reps
Benefits customer service professionals managing difficult client interactions, enhancing conflict resolution and communication skills.
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Human Resources Professionals
Useful for HR personnel dealing with conflicts, fostering a healthier workplace through effective management strategies.
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Casual Readers
Not suitable for individuals looking for light reading, as it focuses on professional development and conflict management.
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Preguntas y respuestas de los clientes
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Pregunta:
What insights does this book provide on handling difficult colleagues?
Respuesta: It offers research-backed strategies for understanding emotions and improving interactions. -
Pregunta:
Who are the authors featured in this collection?
Respuesta: The collection includes insights from experts like Daniel Goleman and Tony Schwartz. -
Pregunta:
How can this book help me in my professional life?
Respuesta: It equips you with essential emotional intelligence skills to enhance workplace relationships.
Harvard Business Review All Books Editorial Review
HBR Emotional Intelligence Dealing with Difficult People, (Paperback) is a non-fiction guide that delves into conflict resolution and mediation, providing valuable insights for professionals seeking to enhance their emotional intelligence. Published by Harvard Business Review Press in May 2018, this 160-page book is part of the HBR Emotional Intelligence series and offers practical advice for managing challenging interpersonal dynamics. Its perfect binding and compact dimensions make it an ideal read for those looking to improve their skills in a business context. Readers appreciate its clear language and actionable strategies, emphasizing the importance of emotional intelligence in navigating difficult interactions.
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ventajas
- Compact size for easy handling
- Non-fiction insights into conflict resolution
- Practical strategies for difficult interactions
- Targeted at professionals and vocational readers
- Part of a respected series on emotional intelligence
Contras
- Might not cover every aspect of emotional intelligence
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características y beneficios
- Master the art of managing your emotions and those of difficult people.
- Gain practical advice on staying calm during tough conversations.
- Learn how to handle passive-aggressive comments effectively.
- Understand the impact of your behavior on colleagues.
- Explore expertise from renowned authors in emotional intelligence.
- Enhance your social skills for a more fulfilling professional life.
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